Cultural Competence Critical to Managing Volatile Platform Posts
The Facebook Papers are dominating the news cycle. The papers are a summary of internal documents leaked by former Facebook employee and whistleblower Frances Haugen. They detail Facebook’s inadequate use of artificial intelligence (AI) and human review to target dangerous content on its platforms.
According to the documents, Facebook has struggled to manage volatile content in countries other than the U.S. and Europe, due to a lack of moderators with local language proficiency and cultural competence in unstable regions. This deficit and Facebook’s lack of improved AI and algorithms have contributed to a powder keg of harmful content and hate speech.
Facebook must combine its AI improvements with regional, spoken language proficiency and skilled interpreters and translators like ours in order to effectively moderate dangerous content. View our language list and learn more about University Language Center and our commitment to providing exceptional language services.